This is an example incident

Tue, 05 Sep 2023 20:32:23 +0000

Sep 5, 20:32 UTC
Resolved - Empathize with those affected and let them know everything is operating as normal.

Sep 5, 20:22 UTC
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.

Sep 5, 20:28 UTC
Identified - As you continue to work through the incident, update your customers frequently.

Sep 5, 20:58 UTC
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.